Terms of service

Table of contents

  1. Scope
  2. Conclusion of contract
  3. Withdrawal
  4. Prices and terms of payment
  5. Delivery and shipping conditions
  6. Retention
  7. Liability for defects (warranty)
  8. Redemption of promotional vouchers
  9. Redemption of gift vouchers
  10. Applicable Law
  11. Jurisdiction
  12. Alternative Dispute Resolution

1) Scope of application

1.1These General Terms and Conditions of the company World of Products GmbH (hereinafter referred to as "Seller") shall apply to all contracts concluded between a consumer or a trader (hereinafter referred to as "Client") and the seller relating to all goods and/or services presented in the online shop of the seller. The inclusion of the customer's own conditions is hereby contradicted, unless otherwise agreed.

1.2For contracts for the delivery of vouchers, these terms and conditions apply accordingly, unless otherwise agreed.

1.3A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his commercial nor his independent professional activity.

1.4An entrepreneur within the meaning of these terms and conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity.

2) Conclusion of the contract

2.1The product descriptions contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

2.2The customer can submit the offer via the online order form integrated into the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button concluding the ordering process. Furthermore, the customer can also make the offer by telephone or e-mail to the Submit sellers.

2.3The seller can accept the customer's offer within five days,

  • by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or
  • by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or
  • by requesting the customer to pay after placing his order.

If several of the aforementioned alternatives are available, the contract is concluded at the time when one of the aforementioned alternatives first occurs. The deadline for accepting the offer begins on the day after the customer sends the offer and ends with the expiration of the fifth day, which follows the sending of the offer. If the Seller does not accept the customer's offer within the aforementioned period, this shall be deemed a rejection of the offer with the result that the The customer is no longer bound by his declaration of intent.

2.4If you select a payment method offered by PayPal, payment will be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full or - if the customer does not have a PayPal account – subject to the terms and conditions for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the customer pays by means of a payment method offered by PayPal, which can be selected in the online ordering process, the seller hereby declares acceptance of the customer's offer at the time when the customer clicks on the button concluding the ordering process.

2.5If the payment method "Amazon Payments" is selected, the payment is processed via the payment service provider Amazon Payments Europe S.C.A., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter: "Amazon"), subject to the Amazon Payments Europe User Agreement, available at https://payments.amazon.de/help/201751590. If the customer selects "Amazon Payments" as the payment method during the online ordering process, he also issues a payment order to Amazon by clicking the button concluding the ordering process. In this case, the seller already declares acceptance of the customer's offer at the time when the customer triggers the payment process by clicking the button completing the order process.

2.6When submitting an offer via the seller's online order form, the text of the contract will be stored by the seller after the conclusion of the contract and transmitted to the customer in text form (e.g. e-mail, fax or letter) after sending his order. The seller does not make the text of the contract accessible beyond this. If the customer has set up a user account in the seller's online shop before sending his order, the order data will be stored on the data is archived on the seller's website and can be accessed free of charge by the customer via his password-protected user account by specifying the corresponding login data.

2.7Before the binding submission of the order via the seller's online order form, the customer can recognize possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the magnification function of the browser, with the help of which the display on the screen is enlarged. As part of the electronic ordering process, the customer can make his entries for as long as correct it using the usual keyboard and mouse functions until he clicks on the button that completes the ordering process.

2.8The German and English languages are available for the conclusion of the contract.

2.9The order processing and contacting usually take place by e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct, so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all third parties commissioned by the seller or by the Seller to process the order have sent E-mails can be delivered.

3) Right of withdrawal

3.1Consumers are generally entitled to a right of withdrawal.

3.2Further information on the right of withdrawal can be found in the seller's cancellation policy.

3.3The right of withdrawal does not apply to consumers who do not belong to any Member State of the European Union at the time of conclusion of the contract and whose sole residence and delivery address are outside the European Union at the time of conclusion of the contract.

4) Prices and terms of payment

4.1Unless otherwise stated in the seller's product description, the prices quoted are total prices that include the statutory value added tax. If applicable, additional delivery and shipping costs will be specified separately in the respective product description.

4.2For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, which the seller is not responsible for and which are to be borne by the customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also be incurred in relation to the transfer of money if the delivery is not made to a country outside the The payment is made from a country outside the European Union, but the customer makes the payment from a country outside the European Union.

4.3The payment option(s) will be communicated to the customer in the seller's online shop.

4.4If prepayment by bank transfer has been agreed, payment is due immediately after conclusion of the contract, unless the parties have agreed a later due date.

4.5If the payment method "SOFORT" is selected, the payment is processed by the payment service provider SOFORT GmbH, Theresienhöhe 12, 80339 Munich (hereinafter "SOFORT"). In order to be able to pay the invoice amount via "SOFORT", the customer must have an online banking account that has been activated for participation in "SOFORT", legitimize himself accordingly during the payment process and confirm the payment order to "SOFORT". The payment transaction will be processed immediately after that by "SOFORT" and debited the customer's bank account. Further information on the "SOFORT" payment method can be found by the customer on the Internet at https://www.klarna.com/sofort/ retrieve.

4.6If you select a payment method offered via the payment service "Shopify Payments", payment processing is carried out via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Shopify Payments will be communicated to the customer in the seller's online shop. Stripe can use other payment services to process payments, for which payment services may be required. special terms of payment apply, to which the customer may be informed separately. More information about "Shopify Payments" is available on the Internet at https://www.shopify.com/legal/terms-payments-de retrievable.

5) Delivery and shipping conditions

5.1If the seller offers the shipment of the goods, the delivery shall be effected within the delivery area indicated by the seller to the delivery address indicated by the customer, unless otherwise agreed. The delivery address indicated in the order processing of the seller shall be decisive in the handling of the transaction. By way of exception, when the payment method PayPal is selected, the delivery address deposited by the customer at the time of payment at PayPal is decisive.

5.2If the delivery of the goods fails for reasons which the customer has to represent, the customer shall bear the appropriate costs incurred by the seller as a result. This shall not apply with regard to the costs of the dispatch if the customer exercises his right of withdrawal effectively. If the customer is exercising the right of revocation in an effective way, the provision made for this purpose shall apply in the case of an effective exercise of the right of revocation.

5.3If the customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the goods sold to the customer, as soon as the seller has delivered the goods for the freight forwarder, the carrier or the person or otherwise intended to complete the shipment. If the customer acts as a consumer, the risk of accidental loss and accidental deterioration of the goods sold basically only with the transfer of the goods to the customer or a recruitment person. By way of derogation, the risk of accidental loss and accidental deterioration of the goods sold are already transferred to the customer as soon as the seller has delivered the thing to the freight forwarder, the carrier or the person or otherwise intended for the execution of the shipment, if the Customer the freight forwarder, the carrier or the otherwise responsible for the execution of the dispatched person or institution with the execution commissioned and the seller has not named this person or institution before the customer.

5.4The seller reserves the right to withdraw from the contract in the event of non-correct or unimaginative self-delivery. This applies only in the event that non-delivery is not to be represented by the seller and this has completed a concrete coverage business with the supplier with the due care. The seller will make all reasonable efforts to obtain the goods. In the case of unavailability or the only partial availability of the goods, the customer will be informed immediately and the consideration immediately reimbursed.

5.5Pickup is not possible for logistical reasons.

5.6Vouchers are provided to the customer as follows:

  • by download
  • by email

6) Retention of title

If the seller enters in advance, he reserves the ownership of the delivered goods until full payment of the purchase price owed.

7) Liability for defects (warranty)

7.1Unless otherwise stated from the subsequent regulations, the rules of statutory defect liability apply. Deviating from this applies to contracts for the delivery of goods:

7.2If the customer acts as an entrepreneur,

  • If the seller has the choice of the type of supplementary performance;
  • For new goods, the limitation period for defects one year from delivery of the goods;
  • If used goods, the rights and claims for defects were excluded;
  • Beginears the statute of limitations again, if a replacement delivery takes place under the liability for defects.

7.3The liability restrictions and deadline cuts regulated above does not apply

  • for claims for damages and expenses replacement claims of the customer,
  • In the event that the seller has concealed the lack of fraudulently,
  • for goods that have been used in accordance with their usual use for a building and caused their defectiveness,
  • For a possibly existing commitment of the seller to provide updates to digital products, for contracts for the delivery of goods with digital elements.

7.4In addition, entrepreneurs that the statutory limitation periods remain unaffected for a possibly existing statutory recourse claim.

7.5If the customer acts as a merchant I.S.D. § 1 HGB, the commercial inspection and complaint may take him according to § 377 HGB. If the customer underlines the reported there, the goods shall be deemed approved.

7.6If the customer acts as a consumer, he will be asked to complain for delivered goods with obvious transport damage to the deliverer and to inform the seller thereof. If the customer does not comply with that, this has no impact on his statutory or contractual claims for defects.

8) Redemption of action vouchers

8.1Vouchers issued free of charge by the Seller in the context of promotions with a certain period of validity and which cannot be purchased by the customer (hereinafter " promotional vouchers ") can only be redeemed in the online shop of the seller and only within the specified period.

8.2Individual products may be excluded from the voucher action, provided that a corresponding restriction arises from the content of the promotional voucher.

8.3Promotional vouchers can only be redeemed before the completion of the ordering process. A subsequent settlement is not possible.

8.4Only one action voucher can be redeemed for each order.

8.5The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance shall not be reimbursed by the seller.

8.6If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

8.7The balance of a promotional voucher is not disbursed in cash or interest.

8.8The promotional voucher will not be refunded if the customer returns the goods paid in whole or in part with the promotional voucher within the scope of his statutory right of revocation.

8.9The action voucher is transferable. The seller can, with a liberating effect, make a contribution to the respective owner who redeemes the promotional voucher in the seller's online shop. This shall not apply if the seller is aware of or grossly negligent ignorance of the non-authorization, the incapacity for business or the lack of representative authority of the respective owner.

9) Redemption of gift vouchers

9.1Vouchers which can be purchased via the seller's online shop (hereinafter " gift vouchers ") can only be redeemed in the seller's online shop, unless the voucher does not give any other results.

9.2Gift vouchers and the remaining balance of gift vouchers are redeemable until the end of the third year after the year of the voucher purchase. Any remaining credit will be credited to the customer until the expiration date.

9.3Gift vouchers can only be redeemed before the completion of the ordering process. A subsequent settlement is not possible.

9.4Only one gift voucher can be redeemed for each order.

9.5Gift vouchers can only be used for the purchase of goods and not for the purchase of other gift vouchers.

9.6If the value of the gift certificate is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to settle the difference.

9.7The credit of a gift voucher is not disbursed in cash or interest.

9.8The gift certificate is transferable. The Seller may, with a liberating effect, make a contribution to the respective owner who redeemes the gift certificate in the seller's online shop. This shall not apply if the seller is aware of or grossly negligent ignorance of the non-authorization, the incapacity for business or the lack of representative authority of the respective owner.

10) Applicable law

10.1The law of the Federal Republic of Germany shall apply to all legal relations between the parties, excluding the laws relating to the international purchase of movable goods. In the case of consumers, this choice of law shall apply only in so far as the protection granted is not withdrawn by mandatory provisions of the law of the State in which the consumer has his habitual residence.

10.2Furthermore, with regard to the statutory right of withdrawal, this choice of law shall not apply to consumers who, at the time of the conclusion of the contract, are not members of the European Union and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.

11) Place of jurisdiction

If the customer acts as a merchant, a legal person under public law or a special fund under public law established in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be the seller's registered office. If the customer has his seat outside the territory of the Federal Republic of Germany, the place of business of the seller shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the professional or commercial activity of the customer. In the above cases, however, the Seller shall be entitled, in any event, to appeal to the Court of First Instance at the Customer's seat.

12) Alternative dispute resolution

12.1The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the extrajudicial settlement of disputes arising from online purchase or service contracts involving a consumer.

12.2The seller is not obliged to participate in a dispute resolution procedure before a consumer estimate body, but ready for this purpose.